Frequently Asked Questions

Latex Garments

Q: How do I properly care for my latex garments?
A: To maintain your latex, gently wash it with lukewarm water and a mild soap. Rinse thoroughly, then dry with a soft cloth. Use a specially formulated latex shine product to restore its luster. Avoid direct sunlight and extreme heat to prevent damage.

Q: Will latex garments fit the same as regular clothing?
A: Latex is stretchy but has a tighter fit compared to typical fabrics. We recommend checking our sizing chart before ordering, as measurements may differ from standard clothing sizes.

Q: Can I wear latex if I have latex allergies?
A: If you have a latex allergy, we recommend avoiding latex garments.

Q: How should I get in and out of latex garments?
A: To put on latex, use a latex donning powder or lotion to help slide them on. For removal, do so gently to avoid tearing. If you're new to wearing latex, practicing at home can help you get used to the process.

Shipping

Q: What shipping options are available?
A: We offer standard shipping options. Once you place your order, you can select the shipping method that best suits your needs.

Q: How long will my order take to ship?
A: Finished orders typically ship within 3-5 business days, depending on inventory and processing times. Most items are made to order, and processing times vary depending on whether the materials are in stock and the type of customizations requested. We will keep you updated on the progress. You'll receive a tracking number once your order has shipped.

Q: Do you ship internationally?
A: Yes, we ship internationally! Additional duties and taxes may apply depending on your location, which are the responsibility of the recipient.

Returns

Q: What is your return policy?
A: We accept returns on unworn, unaltered items within 14 days of purchase. Items must be in their original packaging and with any tags still attached. Custom-made items cannot be returned. However, adjustments can be arranged.

Q: How do I initiate a return?
A: To initiate a return, please contact us for a return authorization and detailed instructions. Make sure to include your order number and reason for the return.

Q: Will I get a refund or store credit for my return?
A: Refunds will be issued to the original payment method once the returned item is processed. Alternatively, you can choose store credit for your return.

Q: Can I exchange my item for a different size or color?
A: We do not offer direct exchanges. To exchange an item, please return the original garment and then place a new order for the desired size or color.